Our Results show that TNCs are attracting younger, more affluent, and better educated urban households, many of whom are also served by transit. Lower-income households who reside in core urban areas served by transit are less likely to switch to TNCs. Our analysis suggests that driving but especially transit and TNCs, could see substantial drops in popularity after the pandemic ends or moves to the background like the flu. Many Hispanics, Asians, and women intend to use transit less. Although walking and biking should increase, many Hispanics, African Americans, and Asians plan on walking/biking less.

Key obstacles to a resurgence of transit include insufficient reach and frequency. African Americans and Asians have lingering health concerns, and women are more likely to worry about personal safety. In addition to addressing these concerns, effective transit policies need to be integrated into a comprehensive framework designed to achieve California's social and environmental goals.